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Seyf Eddine Hamla

I am Customer Care Advisor (Service/Support)

Seyf Eddine HAMLA

Customer Care Advisor (Service/Support)

Experienced Customer Service/Support & Sales Representative with a successful history of delivering outstanding customer service, resolving issues, and driving sales growth. Proven ability to build strong customer relationships, employ effective sales techniques, and meet targets. Exceptional communication and interpersonal skills contribute to a customer-centric approach, ensuring positive interactions and long-term client satisfaction.

Work Experience

Empowering Creativity through

Since August 2025

TTEC

Digital Sales Representative - Google ADS

At TTEC, I manage customer relationships by providing support, resolving inquiries, and offering tailored solutions. I handle calls and chats, meet performance targets, and work closely with the team to improve processes and ensure customer satisfaction.

Since June 2025

3M Science

Customer Service Representative with French

At 3M, I manage relationships with Premium Accounts by handling orders, resolving service issues, and ensuring compliance with company terms. I update customer data in Salesforce, analyze reports, and collaborate with internal teams to improve processes and service quality.

Since March 2025

Tellus Digital

Data Labeller With Arabic

At TELUS Digital, I review videos and accounts following policies, handle Trust & Safety inquiries, collaborate to ensure brand safety, and make informed decisions using market knowledge.

Since March 2025

Hemmersbach

Service Desk Specialist with French

ChatGPT said: At Hemmersbach, I deliver first-level remote IT support, manage incidents through their lifecycle, resolve issues promptly, and communicate with users via phone, email, and chat all while working onsite.

February 2025

Concentrix

2nd Level Support

After being promoted to 2nd line support, I handled technical and advanced issues specifically for the automotive industry. I continued providing expert assistance for hardware and software products, resolving more complex problems while maintaining professional and empathetic customer interactions.

February 2025

Concentrix

Trainer (Onboarding)

After my promotion to trainer, I delivered training and coaching to call center agents, collaborated with Operations to ensure agent readiness, evaluated training effectiveness, and promoted continuous learning within the team. Ask ChatGPT

January 2025 - February 2025

Concentrix

Customer service specialist in the automotive industry with English

At Concentrix, I handle customer inquiries professionally across phone, chat, and email, document interactions, analyze and resolve technical issues, collaborate with the team, and stay updated to provide accurate support across digital platforms.

April 2024 - August 2024

Capgemini

Customer Care Advisor with French

At Capgemini, supporting a luxury client’s premium segment, I provide IT support for everyday Digital Workplace technical issues. I analyze and resolve common customer inquiries as a Service Desk Analyst and collaborate with IT specialists to address more complex problems, ensuring high-quality service standards.

January 2023 - February 2024

Laya Travel

Sales Representative

At LAYA Travel, I engage with customers to understand their travel needs and offer tailored travel packages and services. I manage bookings, provide expert advice on destinations and itineraries, and handle inquiries across multiple channels. I work to meet sales targets while delivering exceptional customer service and building long-term client relationships.

December 2020 - September 2022

Decathlon

Customer Support & Service

At Decathlon, I provided customer support by tracking shipments, promoting products, and resolving order-related issues. I communicated with customers to ensure timely delivery updates and handled any problems to maintain a positive shopping experience.

January 2018 - February 2020

EMO TRADING

Finance and accounting process

After my promotion, I managed finance and accounting tasks at Emo Trading, including invoicing, financial reporting, budgeting, reconciliations, and ensuring compliance to support accurate and transparent business operations.

March 2014 - February 2017

Mobilis Services

Customer Support & Service

ChatGPT said: At Mobilis Services, I provided customer support by assisting with SIM activation, troubleshooting network and connectivity issues, managing billing and account inquiries, and offering detailed information about available plans and services. I focused on resolving customer concerns promptly to ensure a positive and seamless experience.

September 2012 - January 2014

PMO TRADING

Finance and accounting process

At PMO Trading, I managed finance and accounting processes including handling invoices, processing payments, maintaining financial records, and ensuring compliance with accounting standards. I supported budgeting, reconciliations, and prepared reports to assist in financial decision-making.

My Skills

Core competencies that drive my performance

Languages

Arabic100 %

English94 %

French94 %

Software

Microsoft Active Directory (AD)95 %

Citrix Workspace96 %

Microsoft Azure94 %

Microsoft Flow95 %

Power Shell93 %

Citrix97 %

SAP90 %

Adobe Creative Cloud: Photoshop - Illustrator - Premiere Pro - Acrobat Pro80 %

Operating system: Windows - macOS - Linux92 %

Microsoft Office: Word - Excel - PowerPoint - Publisher92 %

CRM Platforms: Service Now - Salesforce96 %

Programming54 %

Prezi90 %

ArcGIS82 %

MapInfo91 %

AutoCAD84 %

FL Studio99 %

Ulead Video91 %

Education

Empowering Creativity through

Since February 2024

Master in Financial management and accounting

Wsb Akademia, Dąbrowa Górnicza, SL, Poland